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Ticketing Software for Desktop Support

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by eazypc 1 view

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Hi All

I am looking to get a ticketing system for my Support Help Desk. Any suggestions would be welcome.

3 replies

by jasonharthamilton

Hi I am also looking for a ticketing system for a small organization of about 30 users. Any suggests or opinions would be helpful.

by theprofessordan

You might consider developing an Access Database. With only 30 users, you won't need as much of the robust features that applications like Remedy or TrackIT or Heat offer such as software license and inventory manegement. Plus if you decide down the road that you really need to move up to one of the other applications, an Access databse provides a pretty simple import for most of the helpdesk applications I mentioned earlier.

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