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Trouble Ticketing System

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by eng_ahyoussef

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Dears,
I'd like your help to provide me with the best FREE software for trouble ticketing system provide the following :
configuration of groups of users and customers-service contracts-SLAs- Applications or projects- configurable ticketing types- accept templates- hosted locally-customized KPI reports-linked to mobile services-customized work flows
Appreciate your prompt feedback

3 replies

by chapbrisk

Hi,

I would look at Cayzu Help Desk (www.cayzu.com) as they provide a very affordable help desk solution and even have a free plan.

They provide all the features that the big guys have but at a much lower price.

by maxistress

I vote for OSTicket. Only free one I know of that's any good.

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