9 replies
by crucheau Accepted solution
by oh smeg Accepted solution
I would hazard a guess that the drivers for the USB didn't get properly installed when you installed 7 to it and you need to do it again.
If these USB Ports worked previously then the most likely thing is that you have some kind of infection and need to Scan the system to remove it.
Col
by crucheau Accepted solution
Well, I wouldn't be able to tell you because honestly, I don't remember if it ever worked.
However, if I have to reinstall the USB drivers, does that mean I have to reinstall Windows 7?
I have scanned the laptop with Avast and Malwarebyte anti-malware and CCleaner and nothing got fixed. What do you recommend?
Thanks
by crucheau Accepted solution
I have tried the Open the Hardware and Devices troubleshooter and nothing came up. I tried then Reinstall USB controllers.
This method resolves steps where the currently loaded USB driver has become unstable or corrupted.
Click Start, then type device manager in the Search box, and then click Device Manager.
Expand Universal Serial Bus controllers. Right click a device and click Uninstall. Repeat for each device. Once complete, restart your computer. Your USB controllers will automatically install. and all USB controllers got installed and it even installed my integrated webcam as a USB. However, when I connected my USB mass storage, it read it. At the moment to remove it, I got this message: "This device is currently in use. Close any programs or windows that might be using the device, and then try again". Of course the USB mass storage is closed and I don't have any programs opened. And this is the problem I always have when I have to remove the mass storage usb, so I go to My Computer, right-click on the usb mass storage and click Eject and select Continue. That is the problem I always have.
And as I connected the printer, in Devices and Printers, it shows with the printer series but in Unspecified section.
:(
by oh smeg Accepted solution
OK that is a Windows Problem not a Driver Problem.
As this is a new load of 7 I would suggest that you need to wipe the Drive and install 7 to a clean blank drive as there is something locking the USB Ports.
While you could try installing Whats Running and then closing one thing at a time down it's going to take a long time to isolate what is causing the problem and even then it may not be fixable and you have to reinstall the OS and associated software so you will have wasted more time and still have to reinstall.
Col
by thomas4442 Accepted solution
by crucheau Accepted solution
by trgscratch Accepted solution
by crucheau Accepted solution
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