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USB problem

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11 replies

by mdelyea 1 view

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Compaq Presario 6320CA, Windows XP Home with SP1. In device manager all (4) USB controllers have exclamation marks (driver not installed). when trying to reinstall drivers I get the message that "access is denied". I made an account with administrative priviledges and deleted the USB controllers. They were detected on reboot, but I got the same message "access is denied". Any ideas?

11 replies

by bobho

Check to see which driver is being used and then remove the devices. Reinstall manually and do not let XP choose the driver. If it was previously using something other than the Microsoft driver choose that one instead. If it was using the Microsoft driver choose the a different one (like Intel or such). You shouldn't even need to reboot.

Sometimes XP doesn't choose the correct driver and then you have problems.

Bob:>

by curacao_dejavu

Hi,

option 1: you need to download the usb drivers from the compaq website.(in this case do not use the windows one)

option to is to flashupdate the bios of the laptop.

Leopold

by mdelyea

Poster rated this answer.
Flashed BIOS, uninstalled USB, reboot, "Access is denied"

by peachcobbler

Hi,

Go to Compaq Presarios' Homepage and make sure that you have the latest Bios update and the latest drivers. Then go to Control Panel and click on control panel... Then click on Administrative Tools... Then click on Computer Management... Then click on Device Management... Then go to the errors indicated and then remove them. Get out of Device management... Then Update your Bios as per the instructions for updating you Bios. If you didn't print out these instructions then go back to the Compac website and print out the instructions on how to do this. Follow these instructions to the letter. Once this is done your computer should reboot. If this didn't fix the problem then install the new drivers that you downlopaded with the BIOS. Most likely you will be instructed to reboot... Do that and hopefully your problem will be solved. Good Luck....

Peachcobbler

by thechas

For some hardware and driver installations you need to be logged on as the administrator, not just with administrator privileges.

Log off, and than log in as the administrator.

Chas

by mdelyea

Poster rated this answer.
You can only log on as administrator in safe mode with XP home editition.

by scherko

Mask (Reinstall XP over the system) do not do a clean install just reinstall it and the controllers will be replaced. Timely, but it will work, Good Luck!

by mdelyea

Poster rated this answer.
Tried this as well. Then reinstalled sp1a. Problem will not go away. I finally had to reformat the drive and do a fresh install. Which I had hoped to avoid.

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