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Vista graphics problem

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by butchy1104

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Ok. So I just got my laptop back from HP service to fix a problem. About four weeks ago, my computer screen just went bezerk with lines all over the place: http://img143.imageshack.us/my.php?image=1000017tv9.jpg

Then it wouldn't start at all. So I sent in my laptop to get it fixed. Fast foward to today. I get my laptop back and it starts up and I think to myself cool, problem solved. NOT SO FAST! Guess what. Lines all over the place again! Has anybody else had this problem? Any suggestions on what it could be and any possible solutions? Thanks.

4 replies

by p.j.hutchison

It has done this a couple of times on my desktop PC. A Switch of and restart of the PC and its ok again but this is before Windows loads.

Not sure whats causing it. A glitch of some kind. If it does it often then it sounds like some sort of hardware error then send it back.

by butchy1104

It's an HP Pavilion dv2225nr laptop. I've actually sent it in to HP cause it was getting on my nerves. Luckily it's still covered by the 1 year warranty.

by Former member

For over six months. It is an intermittent problem that if you rock and jar the laptop, it just may go away for a while. After receiving the machine back from HP for the fourth time in six month. I took the machine to a local HP authorized service center who reproduced all the problems, except a failed CD drive in about 45 minutes. They wrote a report which I emailed to the service case manager. The result was that HP wanted to replace the machine but would not replace it with one that I considered overall an equivalent machine. So I am having them repair the machine with a new motherboard and display.

The HP service center asserted on all the return invoices that the problem could not be reproduced. Yet the local repair center reproduced the problem in a short time and also repeatedly demonstrated it to me.

The problem is that the LCD display connector is seated just underneath the power button. This connector will create the problem you described if you move it (read touch or jar it) and it is not a connector seating problem. Unless HP received a lot of defective LCD displays, the problem is not with the display.

I suggest that you escalate the repair and have the case manager look at the repair center analysis I sent in on case #LUN596.

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