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Vista My Documents - General & Location Missing

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4 replies

by jasonlfarrell 1 view

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Hi

I have a laptop running Vista home, when I click on My Documents, My Music, My Pictures etc, nothing happens.
If I right hand click and select properties for any of the above I see the general Tab is blank & Location Tab is missing.

I've tried running repair using a vista DVD, chkdisk, the owner tried a Restore no change.

4 replies

by seanferd

It is unlikely that any of the steps you have taken so far have any bearing on the problem.

Have you tried actually looking for the user folders in the Users/%useprofile%/My Documents folder? Are they there?

Try creating a new user profile and moving the users documents over to the new one. Log in to the newly created profile first, before moving anything, to see if the links to those folders work.

by jasonlfarrell

Hi Seanfred,

I tried Users/%useprofile%/My Documents but only the following folders are returned by the search
AppData file folder
Desktop file folder
Favorites
ntuser.dat
ntuser.dat.LOG1
ntuser.dat.LOG2
Contacts file folder
Music file folder
Searches file folder
I also created a new user but when attempting to log in the profile could not be loaded.

by shasca

What was the error message when you tried to create a new account?

We have encountered the issue in the link below. Follow the instructions within. Once the steps are followed applying service pack 2 prevents it from reccuring

http://support.microsoft.com/kb/947242

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