Web based Help desk (ticketing) software - reasonably priced.

Ilient SysAid

Does what you want at a low cost Demos are:

http://www.ilient.com/demoChoose.htm

I don't know if it would work for your needs but you might want to evaluate Bugzilla:

http://www.bugzilla.org/

It came out of the Mozilla effort, it's the software they use to track bugs. We used it at my last employer to track work requests--people would file Bugzillas with their requests and engineers would be assigned to each ticket. You could then update the ticket with the status, you could search for tickets by keyword, etc.

And of course if you're handy with that kind of thing you can heavily customize the templates that Bugzilla uses so that the pages match your corporate style.

Best of all it's open source, so it's free.

Thanks to all of you that have replied so far!

I like the Ilient product. Clean interface, easy to understand. The only think I can't seem to figure out is if a client/customer can self register.

Bugzilla could be good too, but with all work I have to do, I don't think I'd have the time to tweak it to my needs.

We use PerlDesk, it does everything you could ask for. Usual ticketing type stuff, clients creating own accounts, knowledge base, automatic email notification etc.

It does cost (not sure how much as thats not my issue) however I'm reliably(ish) informed the cost is minimal, under ?100.

If you want more specifics give me a shout.

I think you will need www.otrs.org. This will be helpful. let us know about it.

Cheers.

The Web Help Desk app that you mentioned was my
favorite, until I saw the price tag. That's when I stumbled
on Cerberus Helpdesk (http://www.cerberusweb.com).
We bought it, even though there is a free license. We
decided to fork over some cash, since it's such a nice
product, and well supported, too.

We've expanded the use of our helpdesk software to cover
other areas that IT doesn't directly support. Right now,
we have a department who supports a proprietary web
application using our Cerberus deployment for their
ticketing. Hope this helped.

Not sure if this is in your price range, but it's under $1000 for 5 named techs. The software and support is excellent.

http://manageengine.adventnet.com/products/service-desk/index.html

I used to use Liberum. Once i saw the posts in here, i switched to Cerberus. What an amazing product for free.
Happy NEW user!!! I would highly recommend this product to anyone.

Kevin

Have you had a look at this one from Layton Technology called HelpBox..?

http://www.laytontechnology.com/pages/default.asp

I shopped around same as you and found this product ideal. I too wanted a web based solution that was very easy to use.

If you have less then 3 tech you can use Web+Center for no charge: http://www.inet-sciences.com/

I've been using it in a small catholic school for a couple of years now. Easy to setup and easy for the end user to submit tickets.

at a previous company, after a lot of evaluations, we really liked kayako. the purchase version is cheap, the hosted version, even cheaper:
http://www.kayako.com

Hi,

This is a quite feature rich ticketing software .
I have no clue about their prices.

Best of luck.

FocalScope Help desk ticketing and Live Chat software [http://www.focalscope.com] has a familiar interface similar to Outlook and seamlessly integrates with your ecosystem.
The system is comprehensive and feature-rich. You can attach notes directly to tickets and each email is considered as a ticket and can be routed to the correct person or departments based on your support process.
The price is competitive and its free for the first three licenses.
The built-in Jabber chat enables agents to discuss a new customer issue with other departments for easy resolution.
You may check out their blog at http://www.focalscope.com/blog/reach-out-to-customers-through-your-website/ for additional details regarding features.