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What is more important?

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When you guys interview a potential candidate for a position, what is more important in your mindset? Is it more personality and then skills or more skills first and then personality? Also, what kind of questions do you ask to see how well the potential candidate might fit within your organization?
Yes I have googled interview questions and have pretty much endless list of questions to ask, but I wanted to know from the tech-republic community. Everyday I see the most active members helping out the community (you know who you are) and I wanted to get your feedback.
Thanks in advance.

25 replies

by jamesrl

Can they do the job?

Will they do the job?

Will they fit in?

Now you can interpret can they do the job this way....I don't need to see evidence that they have done every task I'm going to ask of them. My team have some pretty obscure skillsets. But I'd like an indication that they have taken on the challenges of learning new things and succeeded.

Will they do the job - are they motivated? Have they demonstrated initiative and drive at other positions?

Will they fit in - with the team, the corporate culture etc.

To me you answer these in order. No point in probing to find out 2 and 3 if you don't know #1.

James

by jdclyde

Any of these can and should be a deal breaker.

There is not a most important, because without all three, you are not going to get a good fit.

Question 1 does save you a lot of time weeding out people though, and doing in order is a good idea.

by tig2

"Do you like cats?"

I know, I know. Sounds like a stupid question. And why would anyone waste their time? I have my reasons.

There are only three possible answers to the question itself. "Yes", "No", and "I'm allergic". If you get the last response, you need a plan B question.

What I have discovered is that people who don't like cats tend to be intolerant of independent thinking. Depending on your team and the way your company works, that can be a good trait or a poor one.

I think that step one is really understanding the culture of your team. From there you have a better chance of fitting a new person in.

And sometimes, your gut will tell you what the right thing is. You just have to be sensitive to what you are really thinking. Yes, I know that was put poorly but I don't know how to clean it up.

As long as your questions are within the law, you're good. Ask the things that you really WANT to hear the answers to.

by dumphrey

Cats are fine, but I can take em or leave them.
I do not hate cats, but if asked if I like em, it would be a very limpid "Yes," with a shrug of the shoulders, and an "I guess so" tacke don at the end.

by jamesrl

That is a sweeping generalization and frankly culturally insensitive.

I have people in my team who love cats, and those that hate them. Some of them get their cat hating from their cultural backgrounds, some from just personality.

I don't love cats, I don't hate them. The world is not black and white.

If you didn't hire me cause I said I hated cats, I'd sue you. :)

James

by tig2

While a generalization, it does lead the next questions. In some cases, to a clearer understanding of why the individual answered as they did. In others, an understanding that I really didn't want this person.

I was interviewing a PM for a role that we had defined as requiring a strong leadership skill set. We knew that this person would be called on to make difficult decisions on the fly.

The candidate never answered a question with out leaving herself a back door- which suggested to me that she was really indecisive. The last question I asked her was the cat question. I never got a straight answer.

As the interview team discussed the outcome later, one of the things I heard from the team was that they didn't have the impression that the candidate would be the decisive leader we were looking for. And one pointed out that she couldn't answer a banal question clearly.

From the standpoint of cultural sensitivity, I do have that awareness. I had a student when I was teaching who had a difficult time in a play that the school was doing because some of the action required her to manage a pet cat on stage. I had volunteered my cat because I knew that she at least had some exposure to him. She was still uncomfortable enough that we changed that bit of business and used a stuffed cat. This student simply had never had exposure to pets prior to that. It is interesting to note that today- many years later- she has three cats. But I do understand that there is more than one driver. Still, I do get a level of consistency in responses.

And believe it or not, I have hired in roles where I needed someone that would not like cats. The work was going to be repetitive and potentially dull with little variation. Someone eager for a broader palette would not have been happy in the task. Fortunately, there are those out there that excel in repetitive task.

by jdclyde

But being a non-cat-lover is not a protected status and is legal to discriminate against you over it.

That is what we refer to here in "the States" as a [i]frivolous[/i] law suit... :p

You CAN legally discriminate against someone based on what they look like or something else about them, as long as it isn't gender or race, which ARE protected.

Edited to add: I have never heard of a culture of cat haters? Where does that come from and by who?

I have found most people that "hate" cats are big guys that don't trust cats and are actually afraid of them. They like a dog better because dogs are not as intelligent, and the people don't feel intimidated by it.

by mjd420nova

We use a cross section of present employees as the first interview, to judge the skillset as well as the mindset and personality. The skills are usually very technical in nature and in some cases may even be matched to some perplexing problem at the moment. Up to date knowledge of the newest desktop/laptop configurations are important. The answers are also judged to ascertain the prospectives attitude and dameanor along with how well they can work with others. Then the manager gets to interview then and finally HR. Anyone can determine the negative but must be corroborated by another interviewer. Applicants are screened prior to all this by their resume and a little background from previous employers. No trick questions or preconceived judgements are made and in some cases a skill demonstration maybe needed to backup resumes without experience.

by ashishs

Great info guys, keep it coming!
So now all this leads me to ask this...
How much consideration is given to a candidate when it comes to experience vs. education? What if a guy has 3 years of working knowledge and a bunch of certs vs. a guys with 5-7 (or more) experience but hardly any certs. Who wins?

by jamesrl

Certs prove you can study.

I would want proof of experience of course, but I take experience over certs.

If they both had similar experience I might use personality as a tie breaker. If I can't chose with personality, then certs might break a tie.

James

by tony hopkinson

if you have already been through a technical vetting over the phone.
It's not comprehensive but we ask a set of quaestions that sort of maps out you knowledge.
Eg for a client / server DB developer
a base question is what is a transaction, follow on question might be Transisolation perhaps.

The first one you would be expercted to get right...
So one you've got teh total non starters out the way, then you come in so we can count how many heads you have.

I like questions, such as when working ina team , how do you resolve design and implementation conflicts with other memebers.

Gives you personality, attitude and work experience.

If they say they've always been a one man shop ask them what impact they think it will have...

Always look for attitude first if it's a permanent memeber of the team, contractor, don't care if they pick their arse in public.

by jamesrl

I still think you are stereotyping to an extent.

In a behavioural context, as in your cat question, there should be no wrong or right answer, just your answer. And as you allude to with the PM, sometimes its not the answer it how you express it.

I had one very overconfident help desk person interview for a helpdesk supervisor position. I was asking situational questions - tell me about a time when you had to deal with an angry customer, as an example. One of the final probes on that kind of question is - and how would you handle it today if it happened again. Every time I asked that probe, she answered the same way - exactly the same way. She never made a mistake, and never learned a lesson. Well trust me, no one is perfect and everyone can learn from their mistakes.

She didn't get the job, and besides the fact there was someone more qualified, she didn't impress me for the "next" time.

James

by jamesrl

Our charter of rights and freedoms :) is the basis of our legal rights and the fundamental rights are:
a) freedom of conscience and religion;
b) freedom of thought, belief, opinion and expression, including freedom of the press and other media of communication;
c) freedom of peaceful assembly; and
d) freedom of association.

Unless you had a case to show that cat loving was a requirement of the job, then try using that as a reason to discriminate. Of course its a silly argument because you would have to be a stupid interviewer to admit you discriminated based on their cat hating nature.

You people down to the south of us sue over anything.

James

by jdclyde

you would sue and be happy about it! :D

I HATE the sue happy culture and wish there were harsh penalties for bringing cases with no merit.

I am disgusted that people can spill coffee on themselves and sue McDonalds over it and friggen win. I am disgusted that fat people can try to sue food vendors because they are fat. I am disgusted that people sue big tobacco AND WIN over what is still a legal product. I am disgusted in the attempts to sue gun manufacturers for what people do with stolen firearms. Next we will be suing car manufactures for drunk drivers......

I would love to give a big Palmetto slap to all the lawyers....

by jamesrl

Those types of suits don't happen here, primarily because the precedents are there for the big payouts, so the incentive to even go to court is much less.

I might disagree on big tobacco. While we have known about the ill effects of cigarette smoke for some time, what we didn't know is some of the things that biog tobacco did to alter the chemistry to make them more addictive. If the brewers altered beer to make you physically crave it more, you would be justified in the suit.

But the same doesn't go for coffee. We all know coffee is hot, and that a car is a tricky place to drink coffee. We all know that fast food isn't healthy. And if we didn't know, we can find out easily enough.

We have had settlements for the native schools issue and the tainted blood scandals. In both cases, our government provided compensation, based on the results of a government inquiry, and the amounts are far less than what you would have seen in a lawsuit. In both cases our government was a party to the issue and would have been sued had it come to court. They headed it off at the pass.

James

by absolutely

Require [IRONY ALERT] by law, that they enumerate all laws governing every distinct jurisdiction, in a single national database. Require also that they enumerate every invocation of each law by prosecution or defense or judges' opinion, in every single case. Other than Constitutions, all unused laws should be subject to discard. Don't kill 'em all; just require the lawyers to sort it out.

by ashishs

when you are asked about how you dealt with a rude customer in the past and how you defused the situation or what you learned from it. Of course I have dealt with rude customers but they were rude because:
A) They thought they knew everything about technology and couldn't understand why certain thing is not working.
B) Not patient. Their issue is #1.
C) They are not comfortable learning the new system because it is "stupid".

And the list goes on and on. I just never know how really to answer the question correctly without getting myself in trouble. I am sure there are people out there who don't feel uncomfortable with this question but I sure feel like in the hot seat whenever I get that question asked.

by jamesrl

Is STAR...
for
Sitauation/Task
Action
Result

So for the rude customer, think of an example where you turned it around.

Was there a time when you had a frustrated customer that you managed to calm down or make happy? What was the Situation/Task, what was your action, what was the result.

Repeat if you need to.

It isn't about the customer, there will always be rude customers anywhere.

Its how you react to them.

James

by absolutely

[b]START SHOUTING EVEN LOUDER!![/b] When they play kiddie games, OK, race to the top of "the escalator"!

What do you mean, "not professional"?? I do it at work, my [u]profession[/u], ergo ...

OK, Customer is always treated like he is right, until he says "refund." Check.

by tony hopkinson

All three reasons stated by yourself, came to their fault in your eyes.

I'd be swearing at you as well..

There's only one answer anyway.

Don't be rude back.

by tig2

You like them just fine when prepared properly. I knew I was going to get at least one of those replies.

Be nice or I will send Minou to lay in your lap and purr.

by Member 25348569

How could I possibly contemplate eating your furry feline friends? It's true that cats and me just don't get on but I wouldn't actually EAT one. Probably...

We stick to mutual avoidance. I do believe, much as do cat lovers, that their feline friends are somehow telepathic because I find that only the most stupid cat will wander over and try to brush around MY legs and scent-mark ME! What surprises me is just how many cat-lovers don't see that their cat is marking them as the cat's property! They also never see why I find that mildly annoying. If you are going to keep an animal then find out about its behaviour patterns! (Sorry, beginning a rant, there! Neil's Rant #17 - Ignorant Pet Owners)

If this makes me good only for plodding and repetitive work then so be it!

:p

by boxfiddler

that 'dogs have masters and cats have slaves'. I have found it to be interestingly true! :)

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