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What is the best Helpdesk Software solutions.

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11 replies

by asarreal

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I'm evaluating different types of Helpdesk Software solutions in the internet but seems to many out there.

Could somebody our there share some of experiences on using helpdesk software solutions? and share thoughts on what do think are the best helpdesk software that i can used.

My basic requirements are:
1. web based.
2. can respond via email.
3. flexible reporting

I appreciate any feedback from this group.

Thanks

11 replies

by dmckinley

Pretty good. Sometimes the updates can get a little wierd but it is what I am using and it gets about 7 out of ten.

by tomfoster

We have used Service Desk but it has many limitations.

by phil

We have been using ambercat for 2 years now and it is fantastic. Pay for the thick client and get unlimited web users.
A+++

by polar1

Polar Help Desk is a great web-based helpdesk solution intended for small businesses who need to organize or improve their customer support. With clear user-friendly interface and rich features it becomes a perfect solution for every company. Download the free version now. It's fully featured and free for commercial usage, 1 technician and unlimited end users. For more information visit http://www.polarsoftware.com

by greatduckltsta

We use footprints, but can't say much about the support. Not very helpful

by tomfoster

We use Vision Helpdesk, it allows us to manage our multiple companies with single installation.

It's fast and web interface is pretty cool with Ajax.

It offers two way email parsing i.e not just clients can send email tickets but staff can also reply to tickets from their email clients.

Overall Vision helpdesk works great and satisfies our needs.

by aashawqi1972

Hi there;

I recomend to research the following site:

www.adventnet.com

we are using it, though, simple, effective and powerfull.

Cost, no idea, check out.

Regards

by murpmic

$200 / per tech.
MS SQL, Fast pages, integrates with email for tickets.

by sandeepseeram

OTRS is the leading open-source Help Desk and IT Service Management (ITSM) solution used by thousands of organizations worldwide, enabling transparency and collaboration for service desk and customer support teams, including those implementing ITIL Best Practices.

Sandeep Seeram

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