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win 98se

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by tigers7612

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I have a customer who has win 98se after restall of OS the computer runs fine for about a month. Tehn it starts messing up getting errors or just not starting. they have to reinstall and it runs fine but then in a month or two it starts all over again. I can't seem to diagnose the problem cuz it is running fine right now. The configuration of the machine is unknown as for is the hardware. Any help here would be appreciated.

7 replies

by statykserver

A month or so sounds like just enough time for the user to mess up the system if they don't know anything about viruses, adware, and spyware. When I would repair computers I would tell the customer they have 3 days to test their system and after that it would be another service call. (otherwise they will keep messing it up and you will keep fixing it for free) After doing a fresh install I would suggest you install a free firewall, adware/spyware remover, and antivirus. (Example zonealarm, spybot/adaware, and antivir / avg. It can't be hardware if after you intall it works again for another month.

by willcomp

Ask if they are installing Kazaa, Morpheus, iMesh, Bearshare, or some other P2P file sharing program. 30 days is about how long it takes malware associated with such programs to bring a PC to its knees.

If they keep installing it expecting a different result, find another customer.

Dalton

by bull173312

Sounds like spyware and adware. There are several programs that will remove this junk. I have had to run the programs two times in a row to get all the junk off of mine.
Also not all of the programs will catch the same junk so you may need to run more than one.

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