window won,t bootup & restore does not work

I think that your computer will not start Windows but if you get a refund I'm not sure what you are actually asking here.

But if you want to know how to load the OS you need the Install Media which should be included with the unit. This can be either a M$ Branded Install Disc of if you have a Off the Shelf system there will be a System Makers Recovery Disc included. You need to install the OS from scratch.

You open the Optical Drive Drawer and insert your Install Media. You now press the power button and when prompted to [b]Press Any Key to Boot off CD[/b] press any Key on your Keyboard If you are using a Recovery Disc here all that should be required is to allow the system to proceed till it is finished and Windows is open & Running. There may be a few steps that require User Input but these will be along the lines of entering the Windows Product Key telling this computer if it part of a Domain for Network Configuration and things like this. But they may not be necessary to do anything at all it all depends on what you are using here.

If you are prompted for a Product Key you must install this and it is on a Sticker on the case of the computer. It is a 25 Digit Alpha Numeric String of 5 lots of 5 characters you need to enter this exactly as it appears on the sticker.

After that is finished you may be required to install other items of software and Hardware Drivers to make all of the computer work. Things like Sound Card Drivers & Software Must Be Installed before you Log onto the Windows Update Web Server and if you are using Ethernet the Ethernet Driver must be installed if it's not already.

After this is finished the computer should be working but if it fails to load Windows you need to test the hardware and the easiest way is to use the Ultimate Boot CD available for download from here but you'll need another computer to make this CD on before you can proceed.

http://www.ultimatebootcd.com/download.html

After you have made the CD insert it into your Optical Drive on the computer that doesn't work and apply power. This will boot straight off the CD and you can chose the different processes to run Diagnostics on your hardware but make sure that you test the RAM memory CPU central Processing unit and the HDD hard disc drive. These are important and the most likely to be at fault if you are unable to load the system.

Col

And making no sense whatsoever, to me.

Is this a cry for help about a machine that won't boot, a complaint about the cost to you personally, or a moan about some anonymous 'cleaner' that damaged your hitherto smooth-running machine.

I lost the plot after the first 40 words. :)

Repair Install
If XP is corrupted to the point where none of the previous solutions get it to boot,
you can do a Repair Install that might work as well as keep the current settings.
Make sure you have your valid WindowsXP key.
The whole process takes about half an hour depending on your computer
If you are being prompted for the administrator's password, you need to choose the 2nd repair option, not the first.
1.Insert and boot from your WindowsXP CD
2.At the second R=Repair option, press the R key
3.This will start the repair
4.Press F8 for I Agree at the Licensing Agreement
5.Press R when the directory where WindowsXP is installed is shown. Typically this is C:\WINDOWS
6.It will then check the C: drive and start copying files
7.It will automatically reboot when needed. Keep the CD in the drive.
8.You will then see the graphic part of the repair that is like during a normal install of XP (Collecting Information, Dynamic Update, Preparing Installation, Installing Windows, Finalizing Installation)
9.When prompted, click on the Next button
10.When prompted, enter your XP key
11.Normally you will want to keep the same Workgroup or Domain name
12.The computer will reboot
13.Then you will have the same screens as a normal XP Install
14.Activate if you want (usually a good idea)
15.Register if you want (but not necessary)
16.Finish
17.At this point you should be able to log in with any existing accounts.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.