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by sfolsom

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I changed modems in my system and now when I boot up I get a message error initializing device PTVCD and then goes into safe mode. Any suggestions?

5 replies

by hstahl

The problem has to do w/ your modem driver. I've seen reports of others suffering from the same error. Their solution was to disable/remove the modem from device manager in Safe Mode and reinstall it as just a generic modem w/ Windows default drivers instead of using the "custom" drivers that apparently don't work too well.

-Heath

by marence

First, open System Properties, go to Device Manager, and remove anything with a yellow ! or a red X. Use sysedit to open and edit you win.ini and system.ini to remove any references to PTVCD (do a find, them rem out the lines). Restart.
Does Windows find the new hardware? If so, is it asking for a driver or just installing one? If it's installing the driver, you can choose to point to a specific driver file.
If it's not finding it, Add/Remove Hardware will allow you to add it implicitly. Check on the driver sites like drivershq.com or windrivers.com for updated drivers for your modem.

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