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Windows 98 and Internet

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by gwarren 1 view

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To a Tech Republic Member Troubleshooter,

I sure could use some assistance or at least a logical sequence of steps to follow in solving a
client problem. My client runs Windows 98 and
uses a cable connection for the Internet.Upon logging on tothe Net,the client experiences a
complete freeze up of the entire system. According to the client,the sequence of freezes is always
six mouse strokes and then the big freeze-up.Any suggestions on where to begin the seach for a solution ? Thank you,

Respectfully,

Gregory Warren

1 reply

by thechas

Start by checking how much RAM they have.
There is a W98 bug for systems with over 511MB of RAM.
If they have over 511MB of RAM, try reducing the amont of available RAM to less than 511MB.

Next, I am assuming that the cable modem connects via anetwork card.
Try a different (better) brand network card.
There have been many posts in the q&a section where the fix was a new network card.

Chas

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