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Windows does not detect a mouse.

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8 replies

by jack101

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On boot up "Windows Mouse Support" window appears with the message "Windows did not detect a mouse attached to the computer". Although the mouse is plugged in.

This has only just occurred as there was no problem with the mouse before but now only the keyboard can be used.

The system is running on Windows 98 and I have re loaded the operating system. Have checked the physical connections and tested the actual mouse on another machine.

What has caused the machine not to recognise the mouse and how can I rectify the problem?

8 replies

by m.a.s. matrix

Have you checked to make sure the ps/2 port is still good? I am assuming you are using a ps/2 mouse. Did you check your device manager to see if win98 detected it? Also check your BIOS to make sure the ps/2 port enabled. Another thing to check is if during POST the mouse and ports are detected. If you don't see them there then either the BIOS has something wrong or the port itself is bad. You might also want to try running Dr. Watson to check for device conflicts.

Good luck

by g.brown

Does your mouse work ok in safe mode??

If it does ... go into device manager and remove the mouse, restart, and hopefully it will pick it back up.

by sgt_shultz

this a new, usb mouse? you may not have the support for it in win98. check out the many many steps to joy in the mskb at support.microsoft.com. if is ps2 mouse and no joy with steps suggested here then you have failed port. you can open box to make sure internal connections look fine but you may want to purchase add-in ps2 port card so examine available slots while you have box open. take a picture maybe

by dkzgambo

have you tried uninstalling and re-installing the drivers for the mouse?
have you tried connecting a working mouse from another computer to the same port? if yes, what happened? if no change then the port should be faulty and needs replacement

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