You can also run MsiZap.exe and it is available from the Installer Cleanup Utility package:
The following file is available for download from the Microsoft Download Center:
Download the Windows Installer Cleanup Utility package and run it. http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
The installation will install to C:\Program Files\Windows Installer Clean Up\MsiZap.exe
Use the msizap tool with the flag g! and it will identify orphan files, then you can delete them.
Msizap.exe uses case-insensitive command line options shown in the following table.
Option Description :
* Removes all Windows Installer folders and registry keys, adjusts shared DLL counts, and stops Windows Installer service. Also removes the In-Progress key and rollback information.
a Only changes ACLs to Admin Full Control for any specified removal.
g For all users, removes any cached Windows Installer data files that have been orphaned.
p Removes the In-Progress key.
s Removes Rollback Information.
t Removes all information for the specified product code. When using this option, enclose the Product Code in curly braces. This option may be used with either the full path to the .msi file or with the product code.
w Removes Windows Installer information for all users. When this option is not set, only the information for the current user is removed. Use of this option requires that the user's profile be loaded so that the user's per-user registry hive be available.
? Verbose help.
! Forces a 'yes' response to any prompt.
Open explorer and navigate to C:\Program Files\Windows Installer Clean Up right click on the file MsiZap.exe and select Copy. Left click on Local Disk (C:) and in the right hand pane right click on a blank space and select Paste.
Click Start, Run and type cmd and press Enter.
Type cd\ and press Enter.
You should now be in the Root Directory of c:\>
Type msizap g! and press Enter.
You will now be presented with a screen that will be similar to this.
C:\>msizap g!
MsiZapInfo: Performing operations for user S-1-5-21-602162358-1500820517-7253455
43-1003
Removing orphaned cached files.
No product/patch data was found.
C:\>
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