Word 2000 on XP problems

We are running Office 2000 on an XP pro client. One user has a problem only with Word. When she opens Word, she gets a blank page but no toolbars. She can use some keyboard commands, like Ctrl/P to print and Ctrl/B for bold but cannot use Alt/F for the file menu. This has me stumped. What makes it even more strange is that when I login to her machine with my username, Word works perfectly for me. I see the Standard and Formatting Toolbars. She has neither. Could she have made some kind of weird change to Word without knowing it? Has anyone ever seen this before?