word formatting in templates

We have a number of company templates in use that are located on a server. They should display something to the effect of a logo at the top, and a to, from, phone, etc field down the page with a form field beside each field. We are currently usingroaming profiles on a w2k network. Office 2000 software. On 2 users, the logo is not showing up at the top, instead there is some text referring to the link. Also where the form fileds show up is the entry [form text]. You can’t change the form text entry. This occurs wherever they log on. Other users can log on to the same pc and the forms come up fine, so it is something in their profile. However I have no idea what might be causing it. ANy suggestions at all would be greatly appreciated. THanks!