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Word Hangs Opening Files

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4 replies

by itf

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I have 2 users running Office XP on Win XP Pro. When they try to open Word docs stored on the file server Word hangs for several minutes. I have upgraded to Office 2003, deleted normal.dot, deleted files from prefetch and tried to open Word from the command line /a. None of these make any difference. All other programmes work ok. Any ideas?

4 replies

by cmiller5400

Try cleaning up the C:\Documents and Settings\User Name\Application Data\Microsoft\Office\Recent directory. I think remember something to the effect that if the files were stored on a floppy or removable device, it can cause delays. Don't remember if it was saving or opening though...

by itf

I found that the user had a drive mapping to a resource that no longer existed. By removing the drive mapping it cleared the fault.

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