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XP-Outlook

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by grey_woolf 1 view

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Using Windows XP w/Office XP. Using Word as the email editor, causes the system to hang. Searching Microsoft's KB asks if an older Office package has been installed later, the answer is no. But I did verify that the "envelope.dll" was ver. 10.0.2616 or newer.

Pretty much using the system as it came out of the box.

4 replies

by mslizny

You might want to check the "Add/Remove Programs" utility in the Control Panel (Start menu, Settings) to see if a previous installation of an earlier version of MS Word has been completely removed. Remaining parts of the program may be causing thisproblem, and you can remove them with this utility. Also, the MAPI connection to your email program, whether Exchange or other software, may be corrupted in some way. Does the option to send a Word document as an attachment also cause the machine to hang? If so, you might want to re-do the MAPI connection.

by grey_woolf

Thank you for your response.
This unit performed this way out of the box, as it came from Dell Computer Co. with XP and Office XP preloaded. However, I will try reinstalling Outlook which will rebuild the MAPI conduits.

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