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XP Pro can't use windows update

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7 replies

by degnan 1 view

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Have an XP pro SP1 pc on the network, and out of the box I cannot perform windows update. I can connect to the site, but takes a long time on the "Checking for the latest version of Windows Update Software" screen then gives the error "The connection to this Internet site took longer than the allotted time" with error 0x80072ee2. I've tried checking "Use HTTP 1.1 through proxy connections, also directed it to the DNS servers on the domain (Win2k DC's and domain). Other XP workstations do not have this problem. Help!

7 replies

by degnan

Not using a proxy server, and eventhough we aren't, tried the suggestions in that knowledge base already (see above)

by shasca

For WinXP, renaming or deleting the Catroot2 folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh"). Then try to install the update again.

The link above is for SP1, but the Catroot2 problem is now also surfacing in
recommended/critical updates and not only for the SP1 upgrade.

If that doesn't help, try this:

Check your windows update.log file for specific error code (the log file is in
your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

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