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XP Pro updating before Welcome screen

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6 replies

by wizardofj 2 views

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I have a customer who turned his computer on this morning, and it went right into a screen that tells him to Do not turn off or restart your computer, Windows is updating. this has been going on for about 6 1/2 hours now - I'm thinking it is the SP2 going in , but why there? It didn't even get to the login to Windows point, so he is totally stuck --- any thoughts?

6 replies

by willcomp

Such is not normal behavior for a downloaded update. I would shut off PC, reboot and see what happens. Nothing else to do at this point.

Dalton

by p.j.hutchison

i have had this when installing SP2 and rebooted after the install. It does go through a long update process before the desktop appears. It should do this in 1/2 hour or so.

A reboot seems a likely option here though.

by blackcurrant

I have updated several of our XP machines with SP2, and even when it has been previously downloaded by Automatic Updates, AU will only prompt for installation once an Administrator has logged on. It should not, as far as I am aware, install without a user's consent mainly because the EULA has to be acknowledged.

It may be downloading the SP - is your customer on a very s-l-o-w connection?

Good luck

by sgt_shultz

6.5 hours not bad for dial up connection and xp sp2. thanks bill
just let it run.
you can order the xp sp2 cd free from www.microsoft.com to avoid the download but i never received the two i ordered, both to separate addresses...

by wizardofj

I figured out why it was doing this - it had downloaded the update, and he hit the shut down before it got to the install part - I did it on mine, and there was an additional message on the shut down button to "click here to continue to shut down" he must have hit that part, so it updates on power on instead.

by wizardofj

Oh, and no thanks to Microsoft - there was NOTHING to explain this behavior on the website.
He did eventually restart his computer, and so far is working ok - he has "always on" internet, with 256k download, so that was not the problem.

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