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xp slow when browsing 2003 share

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15 replies

by nickt

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I can not figure this out, it makes no sense........ My Windows XP Pro clients are slow to open a share on one of my 2003 servers but Vista Business clients are fast as normal. The problem seems to only affect XP Pro and the one 2003 server. I have another 2003 server that is an ISA firewall, DHCP Server, Symantec Corporate 10.2 server, and security cam server. I created a test share on it and they can open it fine. The 2003 server that has the problem is DNS, Active Directory, file server, and Acronis true image echo server..................... So I don't think it is a physical network problem (4 16 port switches) and the clearing DNS cache, my network places, network drives doesn't work. I don't have any errors in event viewer. This one has me stumped and it is probably something simple!!!!!

thanks for any help in advance.

15 replies

by usit

excluding the shares in symantec? if not I would try that.

by nickt

on that server it is only a client of symantec

by usit

said your using Symantec Corprate right?

Do workstation have mapped drives and Symantec installed? If they do, you need to go into the symantec console on the server or workstation and exclude the mapped drives. Doesn't matter were the shares are, symantec will scan them everytime you try and open them,causing this type of delay.

Your vista machines are probably newer thus faster and the scan finishes quicker.

by nickt

Sorry I didn't realize what you meant but only the CSR and Accounting people have mapped drives (accpac). Everyone else doesn't.

and thanks for your interest, by the way!!!!

by usit

Hope I can help you, but to clarify you are saying that all xp machines are having this issue, with and without mapped drives? What are they doing with the ones that don't have mapped drives that you find it's slow to connect? Or are you just testing from the run command?

by nickt

both mapped and unmapped clients browse the the shares by \\server\share shortcuts on the desktop..... the only reason the Acounting and CSR computers are mapped is because the accounting system requires a mapped drive to the root of the share.

I forgot to mention that ping is less than 1ms and if browsing with Free Commander (like total commander)the speed is normal

by nickt

it is like explorer is not responding quickly on a slow computer..............accessing local files are fast but accessing remote files are slow, even high-lighting (sp?) a folder or file on a share takes about 10 sec........

by usit

someone else will jump in with a some ideas. Three things I look at when troubleshooting slow connections to servers is
-Dns
-Switch or nic speeds
-Av
You said you flushed/registered dns
Your ping test indicates could connection
Still not convinced AV isn't messing things up.

by nickt

the antivirus so uninstalled it from the server and one client but to no avail..........

by usit

What if you try unc with ip instead of host name. Any quicker?

by usit

Not sure at this point. Sorry man.

I would think with all other things ruled out.Take a good look at the network. Maybe try plugging a machine directly into the switch that the server is on. nic speed..etc...
Good luck.

by nickt

nothing seems to help....... i havent rebooted yet but as soon as some more people leave i'm going to

i would have earlier but if users click shortcuts to excel spreadsheats they open just fine. its just traversing the folder structure thats slow and only on xp and server2003 OS's.

but i want to thank you guys for all your help and by all means keep the thoughts coming!!!!!!!!!!!!

by nickt

thats all it took to fix it was a reboot. I wish i could have done this earlier in the day but you have to do this kinda stuff after hours.

but thanks guys

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