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XP Virus problem

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3 replies

by mja

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I have a client with a laptop .. XP Pro loaded and from time to time Norton will come up and inform her that there was a virus repaired (Funlove.4099) When I have her do a scan it comes up negative. How can I fix this? I know there is a Fixfun repair tool from Symantec but it needs to run in DOS... Cannot run DOS on a XP machine. Any suggestions? Thanks!!

3 replies

by carol

What is the Norton Virus History telling you about the location of this infected file which it cleaned?

That might lead you to a solution. Either she is reinfecting her machine *or*... there's an issue regarding notifications about files which no longer exists (may have originated in the temp folder and later deleted)..

At any rate, does the history tell you, that these infections are new files being introducted to her system (such as originating in a mail program etc.).. or are they constantly referring to the same file, from the same location?

I think more information is needed.

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