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XP Windows Redlines - CPU stays at 100%

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by ctcarroll 2 views

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I have an XP Home edition with Internet Mail only (IMO) selected. Soon after booting, my Services.sys (PID 4) grabs every bit of CPU available. CPU stays at 100%. This is true whether I launch MSN through dialup or just play solitaire. I know there is a known problem with SVP3 for Windows 2000 when IMO is used (which is why I mentioned it) and tried the workaround for it but the screens have changed so I can't even follow the tab selection for that workaround. My vendor support just said to reinstall but, beside the extreme hassle of that, I don't see how that would solve the problem. I believe it is related to messengers and Outlook but am not sure.

12 replies

by ctcarroll

In addition the fact that I run Norton Anti-Virus daily, this is a known bug in Windows 2000 with SVP3. Since XP followed Windows 2000, some code contained in the Service Pack for it probably came in the basic XP load or SVP1 (I am completely up-to-date on upgrades). I can't run the Microsoft "work around" for Windows 2000 (which is supposed to tide folks over until it goes into a patch.

by cknmurthy_blr

try uninstalling all the messengers and MSN related products and reinstalling them. Dont try the anti-virus on ur computer. Try the free virus scan sites online like www.housecall.com or anyother which dont charge you for scanning.

by ctcarroll

I have tried doing this but don't know that I got all of the MSN related products. I have to rate this unacceptable because there isn't a mechanism to reply to the submitter to ask for more details. I have found that when I close out CISVC.exe in a session, the redlining stops but I really don't know how this affects other parts of the session.

by ctcarroll

I have Windows 2002 and Outlook 2002. That patch is for 2000 so it would be inadvisable for me to try to apply it. Thank you for your suggestion.

by maxwell edison

Open Task Manager to see what is running. End the tasks one at a time and check your CPU usage after each. This will show you which application is hogging the CPU.

by ctcarroll

CISVC.EXE is the criminal. I have been closing it immediately after boot-up for about 8 months or so.

by maxwell edison

CISVC.EXE is the Microsoft Index Service Helper that monitors the memory usage of Microsoft Indexing Service (cidaemon.exe) and automatically restarts cidaemon.exe if it uses more than 40Mb of memory.

This service always has been a major resource hog. It's been recommend to disable this service.

Remove the function via the ?Add / Remove Programs? icon in the control panel (Windows Setup Programs). It uses about 500 K to 2 MB in an idle state, not to mention the amount of memory and CPU resources it takes to INDEX the drives.

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