dianathompson

If you’ve managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their calm and explain things patiently to the caller, but it may also help to give your end-users some tips for making a Help Desk call more productive. Make a copy of these guidelines and post it on your company intranet.