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abort XP Home re-installation

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A friend of mine tried to fix a system crash. Instead of repairing it, he reinstalled the operating system. When it came to entering the product key, he then realized he lost it. Now I'm trying to abort the re-installation and fix the original problem so that I can retrieve the product key. It wouldn't let me. I have deleted all new files in the root directory and windows directory thinking they could be flags for the system to tell it is being installed. However, it still asks for the CD for continuation of installation every time the system is booted up. I wonder if somebody can tell me how. Thanks

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by healer

I have checked with my distributor and they said that a new operating system software has to be bought. I had thought the entered product key had to match what was embedded in the CD, and Microsoft wouldn't be able to do it over the phone or give me a different one. Anyway, I shall give Microsoft a phone call next week since you tell me otherwise. I believed what the distributor had said because I did not think Microsoft can retrieve the CD key for me unless they can somehow read it from the CD. By the way, does anybody know how to abort the installation so that I can run the original setup again. I have compared the files between a working XPHome system and the system in question. In general, the files seem to be the same, so I thought I should be able to somehow restore the old system.

by hal 9000

Well firstly the Product Key should be on a sticker on the outside of the case or if it is a Note Book on the underside. This is called a COA or Certificate Of Authenticity and holds the Product key on it every legal copy of Windows has to have one of these attached to the chassis. They are also tamper proof so they can not be removed in one piece at least as well.

AS for the Product Key needing to match the Install CD not any more since XP hit the market there is just a few Cd's of different versions that work with all the product keys for that version.

You have the OEM, Retail, Pro, Home and Volume License versions and any key that belongs to the group that the CD comes from will work with that CD. It makes life so much easier as well.

by hal 9000

If the COA is no longer on the case and you are sure that you have a genuine MS install CD you can ring MS for a new Product Key but you'll need to read the numbers off the inner ring of the Original CD and they will then E-Mail you a new product key in 7 - 10 working days. Now if you have a company built box like Dell, HP, Gateway or something else you'll need to ring the makers of the box and give them a model & serial number again this is on a sticker on the outside of the case generally on the back of the case but sometimes on the right hand cover well the serial number anyway the model is fairly self evident it's branded on the front like Compaq Evo N1000 or Acer Aspire 1350 something not easy to miss. Depending on the maker the time required to get a product key will vary some may be able to give you one immediately and others will have to track down the correct product Key for that Box which may cost you but no where near as much as a new copy of Windows.

If you have a White Box without a COA and the install CD doesn't have a Hologram on its front you most likely have a Pirate Copy of Windows in which case you don't want to ring MS as they take a very dim view of this practice.

However if it was sold that way and you have proof you can contact MS's Anti Piracy Hot Line and report it once if you helped them to stamp out Piracy they would replace Pirate Copies with Genuine Copies of the Software involved but it required far more than just saying I have a pirate copy here what are you going to do about it? You actually have to have proof and a paper trail back to the original Shop where the system was bought and I'm not sure if MS is still doing this as I don't deal in Pirate MS Software.

Col

by healer

Thanks guys. Sorry for the late comment. I have been waiting for the reply from Microsoft. It seems to be all right getting another product key from them.

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