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by tonyandrews23

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I HAVE A CANON MULTIPASS C755 ALL IN ONE PRINTER AND I AM TRYING TO DOWNLOAD IT BUT IT IS NOT WORKING I TRIED THE CD I HAVE BUT IT DOES NOT WORK IT IS TURNED ON SO I KNOW IT IS HOOKED UP RIGHT SO PLEASE TRY AND HELP ME

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by jdgretz

OK, stupid stuff out of the way first -

First unplug the Canon C755 and uninstall what ever you have installed for this printer.

Next do a cold restart of your computer.

With the printer still unplugged insert the CD and let it install. At some point it will ask you to connect the printer (I assume you are using a USB cable) and turn it on. Do as directed and it should work.

Many of the newer printers must do part of the sofrware load before connecting the printer. XP will load some stuff upon hardware discovery that may conflict with the vendor software when it trys to install, or you will get the generic DOT4/USB printer support that just does not work with your particular printer for some reason.

Let me know if this does not work.

jdg

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