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Active Desktop - reboot and alert

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by mmccorm100

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All-
This is my sixth PC. I swithceed manufaturers because Gateway was/is in trouble.
The company before my 3 GW's went out of business because the Credit Card companies would accept charges from them because so many people were stopping payments. They was based on terrible tech Support.

The immediate cause of my post (XP ReInstall key is 9 sets of 6!!) was my machine rebooted in the middle of my work. The desktop came back Full White with some message saying that something added to my Active Desktop caused an error and it asked if I had placed anything there recently?
I didn't (i don't use most of the customizations) and did a search of all the desktops for a recent file.
There were none, but I didn't have the command in my display properties to turn off the Active Desktop that the message told me to use.
So I figured I would immediately run NAV before anything else.
In the middle of THAT scan it rebooted again and that's when it asked for the 9 sets of 6 key.

Any ideas?

Could it be something with NSW 2004? I don't want to reinstall it if that caused my grief. NSW keeps telling me that it can't run the installation monitors (CleanSweep\SmartSweep\InternetSweep| on a system with 2 CPUs. I have one. It is a hyperthread Pentium.

Previously, I ran 2-3 different system summaries so I had info of my entire system. They all stated 2-Pentium CPUs.
I mentioned that to tech support and he said, it couldn't report what I didn't have on my system.
I was reading the reports wrong.
I told him that I have 2 plotter printers that appear in the report too. He asked "Do you have 2 plotter printers?" I told him "No!" I install them so my documents can be saved in the proper format so those printers can be used at Kinko's.
So I bet as he was sweeping the floor he picked up a ringing phone and it was me. I kept asking him what country he was in (this support was purchased with my PC, but is a private firm called 2Net) so I wasn't dealing with ABS.

Thanks in advance
Clinical w/ a gun in my mouth

2 replies

by kfyap1

Hi,

I am no techie but just a poor home user and a surfing addict. I am also a pensioner and "light" in the pocket.I have this "lack of general knowledge" phobia and is game in downloading any shareware/freeware/trail programmes which have frequently led me into all sorts of problems. It is frustrating... to say the least. Having said all that, and having had episodes of sleepless nights, I have have generalised the solutions to as follows:

RE-INSTALL everything!!! if you cannot find any clue to your problem in this webpage.

by jercro

The 9 sets of 6 numbers is your NAV CD code, not the WinXP Code. WinXP Code is 5 sets of 5 numbers. It sounds like you just lost the NAV connection that authorizes updates, etc. Reinstall NAV. NAV 2004 and WinXP have a lot of problems working toghther, and my experience has been that NAV is not doing the job you are paying for. You might Switch to AVAST AntiVirus software. It is free for home user with 14 month free updates to definitions. And I guarantee that it will find viruses on your computer after you have run NAV. Their website is http://www.avast.com
Be sure to uninstall NAV first before you install AVAST.

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