Software

Ask something
Discussion Locked

Adobe Acrobat crashes

0 helpful
9 replies

by chipw

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have searched the Adobe web site support docs and cannot find the answer to this one, and I have not yet received an answer to an email to them, several days ago.

Acrobat 4.0.5a will install, without distiller, okay. But, try to open a pdf fileand it crashes. Or, double click on a pdf file and Acrobat starts to load, then crashes. I tried to install with distiller, but when it tries to create the distiller printer, it locks up, and only task mgr will end it.
According to Adobe's doc's I need to delete certain dll's (as well as other files), all of which I have deleted, except one - pdfport.dll, which is in use by the system. How do make it not in use by the system so I can delete it? There are no references to acrobat or distiller in the registry or on the harddrives.
Has anyone come across this problem? If so, how did you resolve it?

9 replies

by ann777

Boot to DOS, rename the file PDFPORT.OLD, and then reboot. Windows uses the file.... so you have to boot to DOS.

by cyan222

I don't think you will need to boot to DOS just run from the Command line prompt and rename it.

by paul d. masley

Chip:

4.0.5a had a particular bug that somehow referenced the via chipset. Acrobat has released version 5.0. Download this version and your problem will go away.

by br3656

You cant download Acrobat 5.0, that is not a free upgrade, however you can upgrade from 4.0 to 5.0. I do have an end-user phone number for Adobe if you need it, however it is at work. If you havent contacted them via phone you might want to do that. Let me know and I can get you a 800 number.

B~

by chipw

The answer to the problem is this: (in NT) Boot into VGA mode, then delete the offending file. (Evidently VGA mode is something akin to safe mode in win9x). Then I upgraded to Acrobat 5.0 and all is well now.

This discussion is closed to new replies.