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Anti Virus Crashes Machine

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11 replies

by steed

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I recently installed a copy of McAfee Total Virus Defence on a Windows 98 machine. Since the install, when outlook express is opened (most of the time) the machine hangs. Occasionally, the erroneous condition causes blue screen. Any suggestions welcome.

11 replies

by friet001

You may want to try reinstalling Outlook...I know that certain Anti-Virus products have been fairly buggy, but it sounds like McAfee may have overwritten a driver or file that Outlook relies on to function and is not compatible with that "new" version of that driver.

by dmiles

You may have a incompatible driver problem that is causing the crash,only alternative is to use run type in MSCONFIG and uncheck the antivirus to run at start up.Check the version of outlook express to see if you have the latest version.

by dfunks

I have run into this problem first hand. Even after uninstalling McAfee and manually removing all references to it from the registry the machine got better, but not right. You could try checking McAfee for a patch, but I ended up **GULP** nuking themachine and leaving McAfee for my 2 year old to play frisbee with. I have seen too many problems with their software recently.

by dheupel

Before doing anything, please read the following Microsoft KnowledgeBase article:

Q198063

by josephaaronoconnor

More than likely if you installed a recent TVD you would have VirusScan v.4.5. I would suggest applying Service Pack 1 (VSC45SP1.ZIP) if you have not done so already - which takes care of a number of issues.

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