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Are we spread too thin?

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by akalinowski

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I work for an apparel retail/wholesale company who plans to roll out about 10 stores next year.
Currently there are 28 retail stores and most of my day or my sysadmin's day is spent dealing w/ stupid user questions and fixing the problems created by users at the store, the in-house problems are minimal, since I?m a dictator with my network (people hate me but the network works, and people can do their jobs)
overall we support 80 PC's and 5 Macs @ corporate office with 10 servers, 2 other remote offices, 1 with 20 PC's, 2 Macs, 1 Server and another remote w/ 7 PC's and one server and there are 2 PC's at each retail store for POS (and checking email but i am pushing for a 3rd in the back office to do admin tasks)
I feel I need another sysadmin to help support the stores. I?m new to management (been in IT since I was 15 though) and I would like some help on how I should go about requesting new staff and explaining why it basically will not be a waist of money

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by manmohan74

Your organization has enough IT infrastructure + adding 10 more stores will role up infrastructure.

Here is what you can do:

1. Based on past experience of opening a new store and what IT support is required, document the details/statistics.

2. What kind of support you give to each store/ department/ location

3. Approximate time spent on critical activities (Which directly impacts business), issues (which impacts productivity), and other tasks which are not too critical to be addressed immediately.

If you have any statistics on what kind of issues have come up in the past and average time to respond, provide solution etc

I guess if you break up the above along with the total number of employees/locations and direct cost to the day to day operations of business. You dont have to ask, the numbers will speak for themselves.

If your company is working on shoe string budget, you can atleast get a Junior sysadmin to take care of basic tasks.

Hope this helps

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