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Best Open Source ITIL compliant HelpDesk Support System

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by manmeet 1 view

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I am looking for
Best Open Source ITIL compliant HelpDesk Support System.
Anyone with good ideas about that?

3 replies

by fernanvp

OTRS::ITSM 2.3.4 is the first ITIL compliant IT service management solution on open-source basis, built on the solid fundament of over 67,000 known OTRS installations and the related active community. It is an ITIL compliant Open Source IT Service Management (ITSM) Solution.

To download:
http://www.otrs.com/en/download/software/

From Santa Cruz - Bolivia
Fernando Viveros Palma

by wengyee

In ITIL there are service support and service delivery as the main processes therefore there are many software available in the market to support these processes.

The most common software that people start of with when implementing ITIL processes is a help desk management tool so that they can begin gathering feedback as well as being the center for providing support.

Here is a list of open source software: http://www.wareprise.com/2007/04/14/open-source-itil-software/

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