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Browser - DSL Connection Drops

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5 replies

by windrider 1 view

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How can I troubleshoot and resolve: my browser drops it's DSL connection to Internet. I have to reboot often to re-establish an Internet connection.

Background:
Several times a day (often several times an hour), I loose the connection between my browser (IE5.0 or NS) and the Internet. I have a Pacbell ADSL (static) connection. I have had PacBell TS here several times and all they did was de-rate the speed of the connection to improve reliability (a little but still bad). When the connection drops I cannot ping anything but the gateway. Other apps. (like Real Player, and Bearshare) make the connection drop more frequently.

I tried two different computers, and three different NIC cards, and two different Alcatel 1000 modems with no luck. I have had the line checked by digital and analog service techs.

5 replies

by saihib

Try a different browser. I.E. Netscape or Opera. If the same thing happens, then it's not the browser. If using a different browser solves the problem, then your settings (and I'm assuming you're using Internet Explorer) need to be tweaked.

by windrider

I have tried Netscape, it doesn't solve the problem. What settings would you suggest that I tweak?

by charles

Hello,

Are you reqiured to have inline filters through your DSL provider?? If you are make sure that you have the filters on any/all phones that are connected throughout the house. If you have verified that you have filters throughout the housethen trouble shoot... Try disconnecting all the phones in the house see if that make a difference in your drop connections. If you stay connected one by one, day by day reconnect the phones throughout your house. remember the last one you pluuged in, If it starts failing again then replace the filter or diconnect. This is what happened to me at one point, this was my resolution. Hope this helps!

by windrider

For some reason the comment that I posted didn't show up so I'll try again.

There is a POTS splitter in the service box on the outside of the house. Other than that there are no filters. The 2wire site said that they shouldn't be necessary ifa splitter is installed. It also gives me the impression that the filter is designed to stop high frequecy noise from interfering with voice line.

However, I disconnected the other phone on the line a few hours ago and the connection hasn't droped yet so I think you are onto something. thanks

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