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Camera connection problem

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by d.h. cesare

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WinXP Pro SP2
2.8 gHz
1024 RAM
Assus P4VP-MX

When I connect my camera to the computer, the computer acknowledges the connection and pops up a window to view/download the pictures, but then I can't access the pictures. I've tried 3 different programs, including Windows Explorer, and can not access the pictures, yet I can hook the camera to another computer and have no trouble getting the pictures. This is my primary computer and I'd really like to be able to use it to download from the cameras.
Thanx

1 reply

by jamesrl

You have another message where you mention an issue with a scanner. Both of these are USB devices.

I suggest you start down the troubleshooting path with the USB port(s). Do other USB devices work? When you had problems with the scanner and camera, did you plug both devices in the same port? Try another port.

When you launch the software and start the transfer, do u get an error message?

Have you tried look at your hardware settings in your control panel? Any conflicts?

Have you tried the troubleshooting with the Scanners and cameras control panel(thats the name in Windows 2000, must be something similar in XP)?

Try these things and report back to us.

James

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