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Can Not Install/Uninstall

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7 replies

by borginva

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I have no idea what happened really but I get errors of different kinds like "failed to premature error" (of course no error number) and other failing errors, rarely any codes, from Office and Norton. I lod anyhting in Office it was to reinstall componets but then fails. Uninstalling/repairing/installing all fail. Norton was doing the same. Says files missing and can not reinstall.
I read some things and tried to reinstall windows Installer but it will not overwrite newer files.
Any ideas please???
So much for enjoying ymself this weekend. I been at ths since last night. It may have happened when uninstalling Family Tree Maker. That was the last thing I did.
Thanks.

7 replies

by borginva

Sorry. After a painful 1h of waiting for it to repair, it did not help. Now EVERY program (Firefox, Norton, AOL) I try to open, it looks for the Office CD and fails to use it when I tell it where it is.
Good try tho.

by borginva

Malware, viruses, of course not. That with this ssytem.
Do not even know what Anti-Virus Beta is.
But I will try the recovery idea. Did not think of that, but I doubt it will work. If it does, I raise your points another 100 in the next couple of minutes.

by dmiles

This one seems strange, can you use system restore to a previous poing that system was working?

The problem with the install/uninstall may have been caused by not using uninstall in the program menu

Go to add/remove programs and try running uninstall from their

Go to the web and and download adaware and spy bot to scan the system for spyware,before using the apyware utilities disable restore

by borginva

"This one seems strange, can you use system restore to a previous poing that system was working?"
Did the System Restores from up to 2 weeks. It says no changes were done to be restored.

"The problem with the install/uninstall may have been caused by not using uninstall in the program menu."
It is the only way I uninstall first. I use the ADD/REMOVE.

"Go to the web and and download adaware and spy bot to scan the system for spyware,before using the apyware utilities disable restore"
Sorry. These 2 are already running, along with with 1 more antispyware program, 2 AV programs, software and hardware firewalls. When it comes to my PCs, the obvious is never the issue.

I tried early the Windows Installer Cleanup. It helpd a bit and Office was able to go through a ibt more of the install process before rolling back. I know my main issue is the Windows Installer but I can not find a way to fix/reinstall it. I did some other fixes like unregistering a file and stuff to no avail.

by borginva

Had no choice..... had to format and reload for the first time in what, two years? All my hard work to keep her clean and speedy, gone.... I cry.

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