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can ping wireless router but nowhereelse

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Hi, I just got a wireless router. My laptop can only ping the router but nowhere else--cannot go online. I tried several other laptops, and they work very well. I turned off the firewall, still not ok. I'm running XP. Anyone can help? Thank you very much.

8 replies

by p.j.hutchison

You may have disabled ICMP protocols on router which may or may not be a firewall feature. Need to recheck settings on Router.

by jdclyde

Your not pulling the correct Gateway information or DNS server.

Type at the command prompt

ipconfig /all

Make sure that it lists the access point as the gateway.

In MOST cases it should be listed as the DNS server as well.

If information is not correct, you probably have the DNS hard coded in for a network adapter.

Turn that to dynamic.

Type from the command prompt

ipconfig /release_all
ipconfig /renew_all
ipconfig /all

Make sure you do not also have a ethernet cable plugged in. If it has two routes to get out, windows will just sit there and do nothing.

Good luck. I know how anoying it is to have one out of a group just not work.

by xiaoli.tang

Hi, thank you so much for your suggestions. I went back to check if I disabled ICMP, but no I didn't. I also follow the suggestion to do ipconfig /release and /renew, and it didn't work either. I can see the wireless icon at the lower right corner, and it also shows something like signal excellent. But I just cannot go online. Friends guess that it might due to the uncleaned firewall problem, but I really don't remember whether I installed and removed firewall before.

Thank you so much.

by blackcurrant

Hi

What happens when you start I.E.? Do you get an error, does I.E. start? Please post back with this info.

by newitguy

Try rebooting your router in this order. Turn of your pc. Unplug router. Then unplug all the ethernet wires. Then wait 30 seconds to let the router clear its memory. Plug the router back in. Wait till all the lights quit blinking. Plug in your internet connection and wait till quit blinking. Plug in your other ethernet connections. Then turn your pc on. If that doesn't work, make sure internet settings in router are configured correctly. Has this router worked before?

by xiaoli.tang

Hi, all, thank you so very much for giving me suggestions. I just fixed the problem, and this is how I did:

Yesterday I followed the suggestion to check the ICMP settings, and I turned on everything on the list. It didn't work.

Today, I checked a friend's laptop about the ICMP setting. There were only one checked--Allow incoming echo request. So, I went to my laptop and followed the same setting, and it worked. So, problem solved.

Thank you so very much for all your help.

Cheers!!!

by jdclyde

Glad you got this going.

Please remember to close the Q&A.

This will give you 1000 tech points for closing a Q& A and keeps everyone that tried to help you from having a higher percentage of unansered questions.

Go to each and either accept or reject each answer, then go to the bottom and select to close.

Thanks!

jd

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