Canned Content Documents

Hi,

Does anyone knows of a good Canned Content providing troubleshooting documents for the help desk and that can be easily incorporated into Knowledge Base v4.0 software by talisma?

Their site http://www.knowledgebase.net/

I’m thinking well develop canned content with graphics within the page of the troubleshooting document rather than a pop-up.. Any ideas?

E-mail to PR_Kbaez@hotmail.com

Thx.