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Cannot access website

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by jfiffick

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I am trying to connect to a website bpo.legalgard.com/lma and all of my workstations return with the error "site not found". We are dialing in using ISDN with a SonicWall firewall. We are able to browse any other websites. At another one of our locations we are able to connect to the site and we have DSL connectivity with the same SonicWall firewall. We are using two different internet access providers. I changed the DNS settings to the ISP DNS address that was working and we were able to log into the site. However, 8 hours later we were unable to login to the site again. At our second location we have no problems.

8 replies

by danpiers

The web address you mentioned in your question (bpo.legalgard.com/lma) does not take my browser to a real site either. I was able to go to "legalgard.com" directly, however by leaving off the extra characters. I believe that somehow your browser may be adding extra characters to the address (for whatever reason!) and this is resulting in the Site Not Found errors. Hope this helps. Good luck.

by claymuir

Is the other site were the bpo.legalgard.com/lma website is at one of your own companies webistes? I ask because I tried it and I was prompted for a password. If the site is not your own then of course this will not work but if it is then try pinging the server from both locations. If one location will ping the server but not the other then your firewall is setup different at the two sites. If you can ping the site from both locations then the page must have some security rights that the location that fails to load does not pass. According to the Microsoft IIS 4.0 resource kit the error message "site not found" can indeed mean that a lack of security rights exsists. I do find it a little odd that you were adle to connect for a little whileand then lost the site. Maybe some time restrictions on your dial up account. Either way with out a user account/password you can not access this site.

by jfiffick

If you go to the URL bpo.legalgard.com/lma you should be prompted for a user name and password. If you go to the URL www.legalgard.com it will pull up their home page. I am unable to do either at this site. However, I have another customer that is using the same ISP and I have the same problem there. They are using DSL. I can access the site through two other ISP's with the same firewall.

by richard lane

If you are having the problem at two diferent sites, but using the same ISP, I would suggest that thatis a stong indication that the problem lies with the ISP, possibly with their DNS server. Can you get and subsequently ping the IP address of the 'bpo' site? If this works, but you still cannot cennect using the URL, then there is a definite problem with their DNS server and you should ask them to check it out.

HTH

Richard

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