Cannot Delete Items Question

I've run into it a couple of times.

One is where you are using outlook Web access, and after reading a message you delete it. But since the inbox view isn't refreshed yet, you try and delete it again, but technically, it already has been deleted.If you refresh the view, then you will notice the message is gone.

Or, if you have anti-virus software installed, the software may be scanning the message and have it locked and you are temporarily unable to access the email.

these are the twomost common situations I have run into this type of message.

Richard

My guess is that your executive has some administrative assistant who has access to some of his/her Outlook features. The best way I can think of to explain this is to make them understand that what they are viewing on their screen in Outlook 98 isactually being stored on a server. There view is not actually in real time, but is occasionally refreshed. The rate it is refreshed is determined by the amount of network traffic, or how busy your mail server is. If two people are looking at the same information on the server, and one of them deletes that information, it may still remain on the other persons screen until the refresh occurs. Should they try to delete the item that the other person already deleted, they basically get that error message, which is the server's way of letting them know that the item was already deleted.

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