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Cannot load IE 7

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4 replies

by andysmith65

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I've had a problem for quite a while now, I have a messed up version of IE6 SP2 and I cannot load IE7 on my machine.
I have tried all the various fixes on the net and none seem to work.
I have tried all the suggestions here...http://support.microsoft.com/kb/917925
but they dont work.
I do have an installation log if it helps..

[ie7.log]
0.172: ================================================================================
0.172: 2007/07/26 17:59:07.515 (local)
0.172: c:\ec61b3154e58200f0c3c975ff7\update\update.exe (version 6.2.29.0)
0.188: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.188: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS
1.594: IECUSTOM: Scanning for proper registry permissions...
2.063: IECUSTOM: Scanning for proper registry permissions...
2.235: IECUSTOM: Scanning for proper registry permissions...
2.454: IECUSTOM: Unwriteable key HKCR\news
2.469: IECUSTOM: Unwriteable key HKCR\xmlfile\DefaultIcon
2.469: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\news
2.469: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\xmlfile\DefaultIcon
2.485: IECUSTOM: Backing up registry permissions...
2.500: IECUSTOM: Unable to backup DACLs HKLM\SOFTWARE\Classes\news
2.500: IECUSTOM: Finished backing up registry permissions...
2.500: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070005
2.500: DoInstallation: CustomizeCall Failed: 0x3f5
2.516: IECUSTOM: Restoring registry permissions...
2.516: IECUSTOM: Unable to restore DACLs HKLM\SOFTWARE\Classes\news
2.516: CustomizeCall:GetProcAddress for FailedInstallation failed: 0x3f0
2.516: The configuration registry key could not be written.
2.516: Internet Explorer 7 installation did not complete.
2.516: Update.exe extended error code = 0x3f5

if that helps anyone.
I really do need a fix for this and I do not want to re-format

4 replies

by captbilly1eye

It appears that you do not have full Read & Write access to the Registry.
It looks like a Windows permissions issue.
You will probably need to log in as a system administrator to complete the install.

Before I go further...
***[b]Warning:[/b] Performing manual changes to the Windows Registry incorrectly can make Windows inoperable. It is always advised to perform a Registry backup and setting an XP Restore point prior to making changes to the Registry.***
That being said...

To verify this suspicion, open the Registry Editor (Start - Run - type [i]regedit[/i]), try to create a new registry key and then delete it. If you get a message stating that you 'do not have permissions', then you have your answer.

Good Luck.
I hope this helps.

by captbilly1eye

Were you able to resolve your issue?
If so, what was the fix?

by andysmith65

I reformatted my hd and re installed windows......it needed a good clean out anyway...nearly a million files on it....its nice and quick again now

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