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cannot load modem.cpl

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9 replies

by wordmaster1

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Pentium 400 on SOYo mb with 224 RAM, win98. When I do anything with modem in device manager, check properties, delete, whatever, I get a message saying cannot load installer (modem.cpl). There is no modem icon in control panel. DUN has the flying windows icon as in not associated with anything. Network shows as it should and shows to be working. Have removed modem (Amquest AM56HCFSP from box. Have killed COM 2 and even COM 1 (PS2 mouse) in bios. Have extracted modem.cpl from cab and put it in windows and windows\system. "Standard modem" showing in device manager. If I put modem back in box, it is picked up to show in device manager, but not loaded.

This began when user loaded Bitware, got scared when it started asking questions, cancelled setup, and deleted the two folders Bitware had made. I have re-installed Bitware, in the same dirs that were deleted, but did not help. Bitware cannot detect modem. Prior to Bitware fiasco, everything worked perfectly. Any help would be GREATLY appreciated!

9 replies

by launenhaft

Have you tried (after killing everything to do with a modem) uninstalled and reinstalled DUN? Do you have the RNAUI.DLL (necessary for DUN - could be missing or corrupted). You might want to find that file (if it's on the system), rename it, and uninstall/reinstall DUN.

by ed.buffaloe

I agree with the last responder. You have lost critical Windows files. You will need to do a reinstall or repair of Windows.

by guanacay37

Partially agree with answers 2 and 3: sounds like the modem part of your windows was deleted or damaged. This should not be a big deal and if you insert your WIN98CD-ROM you should get an option to add or delete software applications: make sure you try this first before going through a full windows reinstall. That will fix your device manager.

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