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Cannot open help and support

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3 replies

by supersimes

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When I try to open any help related link I keep getting error message
cannot open help and support because a system service is not running. to fix this problem, start the service 'named help and support.
Course I can't do this cause I keep getting error message. I am running xp sp2.
If anyone could help much appriciated as I havn't a clue.

3 replies

by rickrbyrne

Hi,

What you have to do is start the "help and support service" to do this go to "run" on the start menu and type "Services.msc" and press "enter". On the left had side of this console you should see a list of services, go find the help and support service, right click the service and select properties. Once there you will see the "general tab" in the Startup Type list box select "automatic" then select ok. Once that dialog box is closed right click the Service again and select start. This should work for you.

by supersimes

hi, after persisting after posting this q, I eventually got to same solution. All working o.k. now thanks.

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