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Cannot Print from Excel Only?

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6 replies

by pierrejamme

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I know this is Office 2000, but I am hoping someone has had this experience and would remember it in Office 97.
Remote user cannot print to a local printer in Excel 97 only. Everything else prints no problem.
I had him uninstall and reinstall the printer as well as run repairs on Office 97. The following is a quote from him:
"I re-loaded Excel. I
deleted and re-loaded the printer. I have run the printer troubleshooting
wizard. Still no luck. I keep getting a message / pop up that says, "The
printer is unavailable. Please select another one." My printer is listed in
the box and highlighted. It then gives me three options which are "OK"
"Cancel" and "Setup". When I click OK or Setup, nothing happens. Those
options just keep blinking / resetting. Once I hit cancel, the whole little
pop up goes away.

I have also disconnected my printer, changed the USB Port that it uses and
still no luck."

all ideas welcomed,
peter

6 replies

by pierrejamme

User claims he re-installed Excel and it didn't help. any other thoughts before i go over there and format and clean install?

by pierrejamme

BFilmFan, good Point. Even though I had told him to do that, his email did not say he did. Sent him another email asking him to re-install or at least repair office.
Back to you soon.

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