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cannot receive mail (0x800CCC0F)

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3 replies

by claire0277

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I am using win XP pro with outlook 2003 and Norton anti virus (NAV) 2005.

I can send mail but when trying to receive mail I get the following error message:
Task 'Chello - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: +OK 2915 octets follow.'

I did some research and followed the advice of disabling NAV ?scan incoming Email?.
I could then receive incoming mail. However, I want to enable the NAV incoming scan. So I enabled it again and made sure the ?protect against timeouts? is enabled as well.

For a while I can receive incoming mail, but after a few minutes the problem reoccurs.

Can any of you please help me with this; have NAV incoming mail scan enabled and to be able to consistently receive messages?

Thanks!!!

3 replies

by hal 9000

You could also try increasing the time delay before it times out as this appears to be the problem here.

To do this open your Mail Client and click on Tools then E Mail Accounts in the drop Down Menu and then the proprieties tab of your account and go to Advanced and increase the Time period to about 5 minutes from the default 1 minute.

That may be sufficient or you may need to follow the advice in the above answer.

Col

by hal 9000

You could also try increasing the time delay before it times out as this appears to be the problem here.

To do this open your Mail Client and click on Tools then E Mail Accounts in the drop Down Menu and then the proprieties tab of your account and go to Advanced and increase the Time period to about 5 minutes from the default 1 minute.

That may be sufficient or you may need to follow the advice in the above answer.

Col

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