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cannot receive mail in Outlook 2000

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3 replies

by choy.waigiat

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I have a user who cannot receive external mails from a particular person. The error message that the sender receive is as shown below:

did not reach the following recipient(s):

c=US;a=IBMX400;p=LEVI;o=LSNA;s=Goh;g=Gina;ou1=GHUB;ou2=NA; on Thu, 30
Jun 2005 11:37:53 +0800
The message was undeliverable because the recipient specified in the
recipient postal address was not known at this address
The MTS-ID of the original message is:
c=SG;a=IBMX400;p=LEVI;l=MNLEX1-050630032703Z-5744
sfomsgis1.levi.com 5.1.1

We are using Exchange 2003.

please advise,

thanks and regards,

3 replies

by jguasch

Check the users email address (SMTP)if it is correct. The most common cause is a misspelled address.

Check the restrictions for the user as well.

by choy.waigiat

The problem is that the user can receive mails from others but she cannot receive mail from this particular person. I have tried sending her mails using my personal Hotmail account and she is able to receive it.

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