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Cant shut down xp

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by spm9928

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I have an XP system running sp2, norton go-back and a few other programs. My issue is when selecting the shut down option to trun off the pc. It goes thru "saving my settings" etc as if it's going to shut down. Then it just hangs until I manully have to shut it down by holding in the power button for 10 secs. When it re-starts it doesn't go thru the scan disk as if it were shut down improperly, but proceeds to load normally. A simple issue that I can't figure out. Please advise.

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by black panther

This is a known bug in Windows XP, for which Microsoft has a supported fix. To learn how to get this patch, see MSKB 307274, ?Windows XP Stops Responding (Hangs) During Windows Shutdown.? The necessary patch is included in Windows XP Service Pack 1, and also is now available on the Windows Update site under ?Recommended Updates? for Win XP Professional, titled ?Restarting Windows XP.? However, to find it, you may need to reconfigure how Windows Update appears for you, by enabling the Windows Update Catalog as follows: At the Windows Update page, click Personalize Windows Update at the left, and then Enable the Windows Update Catalog. Save your settings. This adds the Windows Update Catalog link in the left box. Click this link, then click Find updates for Microsoft Windows systems. Pick Windows XP in the drop-down list, click Search, take Recommended Updates, and find the ?Restarting Windows XP? patch which references Q307274.

http://support.microsoft.com/default.aspx?scid=kb;en-us;307274

Also make sure you Virus Scan and Spyware Scan.

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