Windows Forum

Ask something
Discussion Locked

Can't start MS Word 2000

0 helpful
11 replies

by volovoy 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I have Dell computer, 667 Mhz, Ram 32Mb, operating system is Windows 98. Few days ago it became impossible to start MS Word 2000 - every time computer is freezing and I have to restart it.I uninstalled MS Word, cleaned registry by using RegClean program and installed MS Word 2000 again, the same problem. I don't have any problem with other Office 2000 applications, Excel, Power Point, MS Outlook run weel without any problems. Only MS Word 2000 causes the problem.I added more RAM, now it has 160Mb of RAM - no rezult. I have Norton Antivirus installed on this computer, but virus definitiond are very old, more than two years. Is it a virus or do I have to increase swap file size or do something else. Any other ideas?

11 replies

by jhl4

First I would get a good virus checker...the one you have is OK but get the latest data files and check.
Second scandisk and defrag.
Restart the computer
Third I would go into MSCONFIG/ STARTUP and uncheck everything but systray and windows explorer, mouse startup, and any display adapter setup that may be necessary.
Restart the computer...make sure that MSOFFICE startup is not started.
Then go into START/MSWORD and see whether it won't start OK. IF it does then recheck in MSCONFIG one or two files at a time and see what is causing problems. My guess would be the antivirus program.
Good luck....keep us posted as to the result.
JHL

by dklippert

Start word with one of these switches:

Winword.exe /a

Start Word and prevent add-ins and global templates (including the Normal template) from being loaded automatically. The /a switch also locks the setting files.

Winword.exe /m

Start Word without running any AutoExec macros.

The other thing I always suggest is search for and rename any Normal.dot files (there should be only one). Word will create a new one when it restarts.

by marence

Are you running Outlook with Word as your email editor? Occasionally, Word will not start because it thinks it's already running because of Outlook. If this is the problem, do a ctrl-alt-del to bring up the Close Program dialog box, and end task on Winword. Then try opening Word - it should start right up.

by pggoodwin

If you re-installed a copy of Word: you could have a corrupted word file. Get a different copy and try it.

This discussion is closed to new replies.