Change my rule, now

Hi, I’mnt too right in english, i’ve study at italians school, but I’ve get really around the world and around the codes ‘books’. The day of my hiring, with a task of VB6 developer(was abaut one year ago)I’ve start to study and learn specifically for gestional sw.
I’m mum of my children, and that task was a part-time work, not specifically gain for us. Yesterday a Softwarehouse call me, full time, with a task called help desker. I’m studing c++ just now, and all around it, I said so because I need the ground of all transations.I must best understand and give to users ask me any. Wich one way to get an effective vision of computer universal way? I don’t care for time, just know.
Thank’s for readin’

AnnaLinked