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Code in email??

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7 replies

by cesle

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A friend uses Incredimail, gets lots of coding in her emails. Sometimes she can't even read the message - Shortened Example below. How can we get rid of it?
There must be some setting to uncheck or ???
Thanks for any help!
Cesle
--------------Boundary-00=3D_VM4PXFP0000000000000

Content-Type: Text/HTML; charset=3D"iso-8859-1"
Content-Transfer-Encoding: quoted-printable

7 replies

by grassiap

You should look for an option to "display HTML" in incredimail.

but then, as a precaution, you'll want to have an antivirus to check the email before display, as HTML email is a known way to spread viruses (most standard antiviruses will check it when the email client retrieves the message from the server, check the "email" or "recieve email" section of your antivirus)

HTH
Philippe

by cesle

We've been looking through Incredimail and thru her antivirus (iolo.com's System Mechanic) but can't find it. Very strange. Any other ideas? She is going nuts with this. Thanks for any help.

by hal 9000

So you need to look at the way that the mail client displays the e-mail as it's currently displaying as Plain Text.

Really you have 2 problems here the first is the E-Mail Client not being set to display HTML E-Mail and the second is the inability to scan HTML E-Mail with your AV Product.

It's quite possible that Incredimail can not display HTML displays as this is a well known way of spreading infections around so as a security device this may not be possible in this program.

You'll need to contact the makers for a solution to this if one exists.

As for Iolo's System Mechanic I'm not sure that the AV Scanner in that can be set to scan HTML E-Mail so you'll have to ask Iolo how they work around that as well.

Col

by cesle

What's odd is that I have Incredimail and System Mechanic on my computer too, and I don't get all this code that my friend is bothered with. I know that Incredimail will display HTML b/c mine works fine. I'm wondering if it's some setting that her DSL provider has set. But we appreciate your advice. We'll continue to dig into this. Thanks again.

by hal 9000

Though as I don't use either of these packages I'm not 100% sure. But to get rid of HTML Code you should be able to look in Tools then Options and there should be something there that will allow you to chose how incoming E-Mail is displayed.

You'll see something with words like Display as Plain Text or Display as HTML and you want to chose the Display as HTML. If you can find this setting that should cure the HTML problem but I've no idea about the Iolo AV product at all. Sorry about that.

Col

by cesle

I'll have to dig around on her computer and see what I can find. Thanks for your help.

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