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Computer can't recognize driver of USB hard drive(code 28)

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23 replies

by vanbinh.nguyen

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my computer(DELL,Windows XP2) have required to update hardware driver when i pluged in USB hard drive, but the update wizard could not find out diver in C:/ and Driver Dell CD.
I already copy usbstor.sys from other PC but the problem could not be solved.
In the Registry,"USBSTOR" key, "Start" value is 3.

Please help me ?

23 replies

by vanbinh.nguyen

It seem KB260061 is not work, Jacky Howe.
some keys and folder were indicated by KB260061 does not exist in my computer.
( System32\Drivers\Wceusbs* folder,
- HKEY_LOCAL_MACHINE\System\CCS\Control\DeviceClasses\{25dbce51-6c8f-4a72-8a6d-b54c2b4fc835}
- HKEY_LOCAL_MACHINE\System\CCS\Services\Wceusbsh)
- HKEY_LOCAL_MACHINE\System\CCS\Services\EventLog\System\Wceusbsh )
so i can not delete the Windows CE USB enumeration information. Thre are many HKEY_LOCAL_MACHINE\System\CCS\Enum\USB\Vid_Xxxx existing.

please give me suggestion?

by oh smeg

Make sure that you have the driver for whatever it is you are plugging in and instead of using the Auto Detect manually point the Install Process tot he Folder/File that you have this located in.

If the Auto Installer can not find the required driver the odds are that it isn't on the individual USB Driver required is not on the Dell CD. This would be because the device you are plugging in is not a Dell Component or even if it is it did not come with the computer so you need it's individual Driver not what is on the Disc or HDD.

So here you'll need to go to the Web Site of the Device Maker and download the Driver for that device.

Col

by vanbinh.nguyen

The PC cannot connect all kinds of USB.
Downloading driver of all Device Maker take much time.^_^
Can you give me other suggestion??

by oh smeg

Well in that case your only other option is to

[b]Not use any USB Devices.[/b]

There is no other option some devices like USB Printers and Scanners have very specific Drivers that only apply to themselves, They come from their Makers and no where else. If you don't have the drivers and don't want to get them then the hardware is not going to work. ;)

Col

by oh smeg

It needs to be installed.

However if there is no Driver Required for any USB Device and it is not working that is a different story. But with your original Post you asked about a Driver for an External HDD that was displaying an Error code of 28 which means that the device in question needed it's Driver Installed.

Most USB Flash Drives Do not require Dedicated Drivers unless they are of the type that compresses Data to make out that they are bigger than they really are. So if it shows a 8 GIG Capacity but in reality only has 6 GIG of Storage Space you need to install the required Driver/Software for that device to compress the Data with that particular Flash Drive.

However generally speaking once you have installed one Driver for a USB Flash Drive that doesn't compress Data that should cover most of the Flash Drives that are available that do not compress Data. You normally [b]Do Not[/b] need to install a Driver per Device for Flash Drives but it may be required for External HDD. and will be required for things like Scanners & Printers.

But if the computer was previously reading Flash Drives and is no longer capable of reading them they it is something you have done attempting to get it to work with the External HDD that you originally asked about. Depending on what you did the repair varies. ;)

Col

by rob miners

Set Windows Explorer to display Hidden and System files.

Locate and delete the file INFCACHE.1 but first you may have to take ownership of the file.

It's located in C:\Windows\inf

Restart the System to see if you can connect your USB drives.

by vanbinh.nguyen

I have just fixed the problem.
I copied INF folder from other PC that can connect the USBs. Then reinstalled USB driver by chose the driver to install(not search),located the INF folder and it required Windows CD to finish.
Anyway thanks all of you ?

by rob miners

and you may find that you have a few spare .inf files. They should'nt hurt anything though.

by rob miners

I only ever do experiments on a test System when it comes to controling a Domain. I've see a bloke come undone by experimenting in a live environment. By the time that I said don't do that it was to late. 1500 user accounts gone. A half hour later we had it sorted out but accidents can and will happen.

by vanbinh.nguyen

he he,now i understand why my boos does not want we do any experiments what we are not sure.

by rob miners

a lot of USB problems. Is it the same Computer or are you using different Computers?

by vanbinh.nguyen

I am using a different Computer. My company
manage client computers by Domain. We are using 2 OUs to manage USB accessing righ, once is "disable USB", another is "enable USB". Sometime,errors issue when we move a computer from a OU to other OU.

by rob miners

gpudate on the server/workstation to refresh Group Policy.

by vanbinh.nguyen

yeah, i run these commands when GP can't be applied.
You must have many experients in Domain Controller!

by rob miners

is right you shouldn't experiment in a live environment. If you can you should setup a test environment. ;)

by vanbinh.nguyen

yeah my boss. Test enviroment is good but we don't have enough Wondows Server licence for testing. How do you setup a test enviroment?

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